Customer care
Returns & exchanges
A straightforward, fair process for pieces that are not quite right.
Return window
You may request a return or exchange within 7 days of delivery. To be eligible, the item must be unworn, unwashed and unused, with all original packaging, tags and protective materials intact.
How to start a return
Open Track your order, enter your order number and phone number, and press “Ask for a refund” within the 7-day window. Tell us what went wrong (photos help if the item is damaged) and where to send your money. We review every request, and we may arrange a TCS return pickup for you. You can also reach us on WhatsApp.
Cancelling an order
You can cancel an order yourself on the Track your order page, any time until we hand the parcel to TCS. Once TCS has collected it the order can no longer be cancelled — if you do not want it, you may refuse it at the door and it will come back to us. If you had already paid, we refund you in full.
Non-returnable items
Items showing wear, marks, scent, alteration or missing packaging cannot be accepted. Final-sale items and any personalised items are not returnable unless they arrive defective.
Leather accessories
Belts, wallets and card holders must be returned unused and unmarked, with their original packaging and tags, for the same reasons a worn garment cannot be resold.
Refunds and exchanges
Approved refunds are paid to the bank account, JazzCash or Easypaisa number you give us — usually within a few working days of approval (or of the item reaching us, if it must come back). Original delivery charges are not refundable. Return delivery is the customer's responsibility unless the item received was incorrect, damaged or defective, in which case we cover it.